If a customer's debit card is about to expire, a new card is issued and mailed shortly before the expiration date. Please be aware that if the debit card was never activated, or there is no activity on the card in the past year, the replacement card is not automatically sent. Please call or email us to request a replacement card.

If the debit card is expired less than 6 months, and a new card has not yet been received, please login to your Firstrade account and verify that the mailing address and phone number on file is correct. Then, to request a new card, please email us at: [email protected]. Please state in the email that the mailing address and phone number on file is correct, provide the last four digits of the card number, and request a new debit card.

If the debit card is expired more than 6 months, it will be necessary to reapply by completing a CMA application, located in the Forms Center, and submit for processing.

If the address and email on file is not correct, please update the information in your account after login by clicking Accounts → Profile → Personal Profile, and click the Edit button to make the adjustments.