At Firstrade, protecting your assets and personal information is our top priority. As a trusted broker with over decades of experience, we are committed to maintaining the highest standards of cybersecurity and fraud prevention so that you can trade with assurance.
If eligible, we’ll reimburse you for direct losses resulting from unauthorized activity. To qualify, you must take the following steps to keep your accounts secure:
Never share your login credentials. Your username, password, PIN, and any two-factor authentication details must remain confidential. If you give someone access to your account—intentionally or unintentionally—any resulting actions may be considered authorized.
Secure your devices. Enable password protection, biometric authentication, and monitor for unusual activity on any phone, tablet, or computer used to access your Firstrade account.
Use advanced security technologies. Make sure your account is protected with tools like firewalls, encryption, two-factor authentication (2FA), and fraud detection. These technologies help guard your personal and financial data from unauthorized access behind the scenes.
Avoid remote access scams. Do not allow others to remotely control your device or download software at someone else’s request. Firstrade will never ask you to install third-party tools or transfer money for account verification.
Report unusual activity immediately. If you suspect unauthorized access or see suspicious behavior in your account, contact our 24/7 support through our official channels right away.
Keep In Mind
Firstrade will not reimburse losses if customer actions—such as sharing credentials, granting remote access, or transferring funds—facilitated unauthorized account activity.
We do not provide refunds to customers who fall victim to scams in cases where an investigation finds the activity was initiated or supported by the customer.
Always confirm any messages or instructions directly within the Firstrade platform. Never rely on phone numbers or links found through internet searches or third-party emails.
Stay Informed. Stay Secure.
You play a critical role in protecting your investments. By following best practices and staying alert to potential fraud, you help keep your account—and your financial future—secure.
If you have questions or suspect suspicious activity, please contact Firstrade 24/7 support.